FAQ's

Ordering

What is the ordering process?

Once our website is live, you’ll be able to select the products you want and then pay through website.

There will be a place at checkout for you to leave a comment with the sizes you need or you can upload a CSV with sizing and color preference information.

In the meantime, you can email us at sales@directorsassistant.net or call us at 972-816-553 to place an order.

What payment methods are accepted?

Payment is due 100% in advance (unless you have a Purchase Order).

We accept:

  • School Check
  • Booster Check
  • Money Order
  • Cashier’s Check
  • Visa 
  • Master Card
  • American Express
  • Discover Card
  • Apple Pay
  • Bank Transfer
No Personal Checks
 
Purchase Order:
An official School Purchase Order must be signed by Principal, Superintendent, or Purchasing Agent and mailed or emailed with order.  Faxes are no longer accepted.
 
Net 30 days on purchase orders. 2% finance charge on balance over 30 days.
 

Shipping & Returns

What services do you use for shipping?
We ship all of our orders via UPS or FedEx.
When should I expect to receive my order?

If an item is marked as “In Stock” it will ship within 24 hours. Many of our items will arrive within 4-6 weeks.

Custom designed orders may have negotiated delivery terms.

What are your shipping fees and terms?
Any order under $25.00 will have a $10.00 charge.
Do you accept returns?
 We accept returns with a Return Authorization Number. No returns will be accepted without an RA number. A 10% restocking fee applies on all returned items.
Custom Made times CANNOT be cancelled or returned.